Payment support
For help with a StoneWave order, a payment on AuCoinOnline.com or the AuCoin Payments app, contact StoneWave Research LLC.
Email support
Include your StoneWave order number, the approximate date and amount, and a short description of what happened. Merchant app users can also include the affected feature and whether they were using sandbox or production.
Do not send full card numbers, security codes, passwords or API keys. If a screenshot helps explain the issue, hide those details and any unrelated personal information.
Payment is still processing or the return page did not load
Keep the payment page open while it completes. Do not refresh it or submit another payment while the result is pending. If the page closes or you cannot tell whether payment succeeded, check your StoneWave account and contact support before trying again. Support can compare the order with the processor record.
Card statement and order questions
A payment processed through this service appears under AuCoinOnline.com on your card statement. Your purchase is from StoneWave Research. Send order, shipping, cancellation or refund questions to the support email above. The StoneWave terms and conditions of sale describe the store's purchase policies.
Merchant app access
Authorized StoneWave personnel can sign in to the AuCoin administrator area. Contact support for account access, app connection, reconciliation or disconnection assistance. Keep secrets out of support messages.
Privacy requests
Use the same support email for questions about your information or an access, correction or deletion request. See the app privacy notice for details.
StoneWave Research LLC169 Holly Ln Unit A
Stateline, NV 89449